We're two-for-two. RedPeak's Denver Apartments earn superior survey rankings for the second year in a row.
If there's one thing we understand at RedPeak, it's that your total satisfaction isn't defined by the four walls of your apartment. Here, we promise to make the uncommon...common in apartment living. And to do that, we need to be sure that everything in your apartment is in perfect working order, that our teams are friendly and responsive and, if things should go wrong, that we're prepared to make them right.
In 2009, our residents told us we are deliverying on that promise, scoring us in the Superior Category in our annual Resident Satisfaction Survey, which was administered by SatisFacts, the apartment industry’s premier resident satisfaction research provider and authority on resident retention.
2009 Survey Results
RedPeak scored an overall portfolio average of 4.20 – beating its 2008 debut survey performance and surpassing SatisFacts’ national benchmark index of 3.98, which comprises hundreds of thousands of apartments nationwide. In addition, 91% of residents who took part in the survey said they would recommend RedPeak’s apartments as a place to live to friends, family members or co-workers.
“The survey allows our residents to tell us something we’ve known for a long time – that our Team Members are among the best in our business,” said Mike Zoellner, chief executive officer, RedPeak. “This year, we saw improvement in virtually every single category, which illustrates our relentless drive to make continual improvements that allow us to deliver a reliable, positive – and distinct – living environment for the people throughout Denver and the Front Range who call our apartments ‘home.’”
Notably, RedPeak earned Superior and Exceptional scores in the quality of work completed by its maintenance teams, the speed in which work orders were completed and the responsiveness and dependability of the office staff. These metrics are particularly important as they are key indicators of a resident’s likelihood to renew a lease or refer RedPeak to friends or co-workers.
The low down:
Each year, we survey our Residents to make sure we are delivering on our promise to provide great apartments and even better service. When you live with RedPeak, you'll have the chance to share your candid feedback with us!
We earned Superior and Exceptional scores in key areas that include the completion of service requests to our residents' total satisfaction, the speed in which our service requests are completed, and the responsivness and dependability of our office teams. There aren't many apartment companies who hit on all cylindars like we do at RedPeak.
We were so proud of our performance, we even issued a press release! Read it here.
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